A proven approach

NextiraOne has developed tools and processes to help our customers make the right technology and service decisions. Our self-service maturity model can help you make informed choices about your own Contact Centre solutions.

NextiraOne’s proven approach to the deployment and management of contact centre solutions provides our customers with many tangible benefits. Our self-service maturity model can help you make informed choices about your own Contact Centre solutions.

• Scalable and reliable solutions, based on proven technologies that are aligned with your particular business needs
• Access to the best specialist expertise during implementation and throughout your solution’s lifecycle, backed by our close partnerships with the world’s leading contact centre vendors.
• The most expert and flexible consolidation of technologies for the full range of contact centre functionalities – from the most basic interactions to the most sophisticated, high-end, dynamic services. For example, CRM systems can be implemented using standard ‘shrink-wrapped’ applications or with highly customised modules that meet precisely the needs of your company.
• The most appropriate technical and financial model for you, including in-house and hosted solution options.
• NextiraOne expertise: we have unrivalled technical credentials supported by top-grade vendor accreditations, as well as certifications from PMI [1] and ITIL [2] .
• A pan-European partner with a presence in 17 countries. We bring you big company resources, experience and expertise, alongside highly proactive local sales, service and support.
• Best practice service and support delivery that maximises the reliability and availability of your solution around the clock and 365 days a year, in accordance with your SLAs [3].
• A modular service and support offering that effectively allows you to choose only the services and service levels that you need.

• A flexible managed services offering that ranges from full outsourcing, through TACs [4] and NOCs [5] , to remote monitoring, all of which are available on a 24x365 basis. Managed services provide a cost effective way of freeing your company from technical drudgery while allowing you to share risk and to concentrate on your core business.

1. Project Management International
2. Information Technology Infrastructure Library
3. SLA = Service Level Agreement
4. TAC = Technical Assistance Centre
5.NOC = Networks Operation Centre